Direct Fire · On your Tyro terminal
One scan, and they never have to do it again
They tap to pay as they always have. If we do not recognise the card, your Tyro terminal puts a QR code on the screen; they scan it with their phone camera and land on your sign-up page. After that the card is theirs, and the code never comes up again.
“I am not having my staff ask two hundred people a night to join something.”Composite of operator language found across review sites and forums
Why it happens
The counter is the worst place in the venue to ask anyone for anything. There is a queue, the person asking has been on since eleven, and the answer they get is usually no — so after a fortnight they stop asking, and the program quietly dies of embarrassment. Meanwhile the one device every customer already trusts for signing up to things is in their hand or their pocket. Putting the sign-up on their phone rather than on your staff moves the work to the only party with any spare attention.
What we would do about it
They tap to pay, as normal
The transaction runs on your Tyro terminal like any other. Nothing changes about taking the money and nothing slows the queue down.
An unrecognised card brings up a QR code
Only an unrecognised one. A regular who joined last month sees nothing at all, because there is nothing left to ask them — the prompt limits itself.
They scan it with their phone camera
Straight to your loyalty sign-up or log-in page in the browser. No app to download, no keypad at the counter, no member number for anybody to invent.
The card links itself in the background
Tyro passes a reference for that terminal and that transaction along with the link; we hand it back when they finish signing up, and the card is tied to the customer. Neither they nor your staff type anything.
Eight ways to reward them
One program, eight kinds of reward. Turn on the ones that suit the room and leave the rest off — a venue that runs all eight is a venue that has confused its customers. There is a Loyalty and Referral App as well, for customers who want one; nothing here depends on it.
Punch cards
Buy nine, the tenth is on you — counted automatically, so there is no card to lose and no staff member deciding whether that smudge is a stamp.
Discounts
A standing percentage or dollar amount for members, applied at the terminal without anyone having to remember it.
Promotional offers
A time-boxed offer sent to members — a quiet Tuesday, a new menu, a slow month after the holidays.
Referrals
A reward for the customer who brings you another customer. See the referral page.
Next order coupon
Issued after a purchase and redeemable on the next one — a reason to come back, created at the moment they are happiest with you.
Buy X get Y
Two coffees and a pastry, a main and a side. You set the pairing; the terminal counts it.
Promo codes
A code for a flyer, a receipt or a post, redeemed at the terminal like any other reward.
Loyalty card
The familiar one: a balance that builds as they spend and gets redeemed when it suits them.
The objection this page has to beat
“My customers will not scan a QR code.”
Some of them will not, and here is why that costs you nothing. The payment has already gone through by the time the code appears — an unscanned code changes nothing about the transaction, the receipt or the queue. That is the real difference between a code on the terminal and a person asking: a declined ask costs your staff the same twenty seconds whether the answer is yes or no, and a declined scan costs nothing at all. So the cost of the ones who say no is zero, and the ones who do scan cost you nothing to enrol. We will not tell you what proportion scans, because nobody credible knows — see below.
What we can actually stand behind
Every claim below is labelled by how solid it is. The grey ones are where we looked and found nothing credible — those stay off the page rather than getting rounded up into a statistic.
- Independent
The average consumer is enrolled in eight loyalty programs but actively participates in only five, and over 51% engage with just one program within a given industry.
Deloitte, Reshaping customer loyalty programs, 2026 (survey Sep–Oct 2025). US consumers — treat as directional for Australia. - Independent
40% of loyalty program members admit to sometimes forgetting to redeem their rewards.
Deloitte, Reshaping customer loyalty programs, 2026. The argument for recognising a customer automatically rather than asking them to remember. - No data
There is no trustworthy figure for what proportion of customers scan a QR code presented on a payment terminal. We went looking: every statistic in circulation traces back to a company that sells QR codes.
Which is a reason to measure it rather than to quote it. One venue, one month. - No data
Nor is there a credible Australian figure for how many customers a venue quietly loses each year — the number that decides what any of this is worth.
Generate your own. It is the only version of it you should trust.
When we would tell you not to buy this
Two reasons we would tell you not to. If almost nobody comes back — an airport kiosk, a highway stop, a one-off event — you will collect sign-ups you can never use. And if your room has poor mobile reception, a basement bar or a thick-walled cellar, a scan-to-web sign-up will frustrate people at the exact moment you were trying to please them. Tell us about the reception before you buy, not after.